Refund and Returns Policy
Effective Date: 12 August 2026
At Vaamitra, we aim to provide quality products and a satisfactory shopping experience. If you are not completely satisfied with a product purchased through www.vaamitra.com, you may be eligible for a return, replacement, or refund subject to the conditions mentioned below.
1. Eligibility for Returns
A product may be eligible for return or replacement if:
The product received is damaged or defective.
The wrong product has been delivered.
The product received is materially different from the product ordered.
The product is missing components or accessories that were included with the original order.
The product qualifies for return under the specific return conditions displayed on the product page.
Products must generally be returned in their original condition, unused and undamaged, with the original packaging, tags, labels, accessories, invoices, and other materials supplied with the product.
2. Products That May Not Be Eligible for Return
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
These may include:
Customized or personalized products.
Products that have been used, altered, washed, damaged, or modified after delivery.
Products without original packaging, tags, labels, or accessories where these are required for return.
Products specifically identified as non-returnable on the product page.
Products returned after the applicable return period.
3. Return Request Period
Return or replacement requests should be submitted within the return period specified on the relevant product page or order documentation.
To initiate a return, please contact Vaamitra through the contact details provided on our website and provide your order number, product details, reason for return, and supporting photographs or other information where requested.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us as soon as reasonably possible after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue before approving a return, replacement, or refund.
Where the claim is accepted, we may provide a replacement, exchange, refund, or another appropriate resolution depending on product availability and the circumstances of the case.
5. Return Shipping
Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible under our return policy, Vaamitra may arrange or reimburse the applicable return shipping cost, subject to verification.
For other approved returns, shipping or return charges may apply depending on the product and applicable return conditions.
6. Inspection of Returned Products
All returned products may be inspected upon receipt.
A return may be rejected or a refund/replacement may be declined if the product:
Shows signs of use or damage caused after delivery.
Is missing original packaging, tags, accessories, or components where required.
Does not match the product originally supplied.
Has been damaged due to improper handling or use.
Does not meet the applicable return conditions.
7. Refunds
Once an approved return has been received and inspected, Vaamitra will process the applicable refund in accordance with the approved return request.
Where possible, refunds will generally be made to the original payment method used for the purchase. The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Shipping or other charges may be non-refundable unless otherwise required by applicable law or specifically stated by Vaamitra.
8. Cancellation of Orders
You may request cancellation of an order before it has been processed or dispatched, subject to the applicable order status and cancellation conditions.
Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.
If a cancellation is approved after payment has been received, the eligible amount will be refunded through the applicable payment method.
9. Replacement or Exchange
Where a replacement or exchange is approved, it will be subject to product availability.
If the requested replacement is unavailable, Vaamitra may provide an alternative resolution, including a refund, where applicable.
10. Sale and Promotional Products
Products purchased during special sales, promotional campaigns, clearance offers, or discounted periods may have specific return or refund conditions.
Please review the applicable terms displayed at the time of purchase.
11. Fraudulent or Misuse of Return Policy
Vaamitra reserves the right to refuse or restrict returns, replacements, or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of the return policy, product tampering, or other unauthorized activity.
12. Changes to This Policy
Vaamitra may update this Refund and Returns Policy from time to time to reflect changes in products, services, business practices, or applicable laws.
The updated policy will be published on this page with the revised effective date.
13. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact Vaamitra using the contact details available on our website.
Website: https://vaamitra.com/
Effective Date: 12 August 2026